All prices stated in the online store are final prices, i.e. they include any applicable sales tax.
Tom&Jenny uses DHL for shipping within the Federal Republic of Germany and and charges customers shipping costs in the amount of 3.95 EUR. From an order value in the amount of 40.00 EUR the delivery is free of shipping costs.
For shipping to Austria, United Kingdom, Netherlands, France, Italy, Belgium, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Luxembourg, Portugal, Poland, Slovenia, Spain, Sweden and United Kingdom Tom&Jenny uses the offer of Deutsche Post (uninsured shipping) and charges customers a fixed price of 6.95 EUR.
For shipping to Switzerland Tom&Jenny uses the offer of Deutsche Post (uninsured shipping) and charges customers a fixed price of 8,95 EUR.
In case of exercising the legal right of withdrawal, the customer bears the direct costs of returning the goods.
RIGHT OF REVOCATION
Customers of the online store of Tom&Jenny have a legal (customers from Switzerland: a contractual) right of withdrawal. The following cancellation policy is in accordance with German, Austrian and European law, the Swiss customer is granted the right of cancellation by contract.
Right of withdrawal
a) As a consumer, you have the right to cancel this contract within 14 days without giving any reason.
The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the first goods or has taken possession of the first goods (taking possession), if you receive the goods in the case of a contract for the regular delivery of goods over a fixed period of time
on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods, if you have ordered several goods as part of a single order and these are delivered separately.
To exercise your right of withdrawal, you must inform us (Tom&Jenny GmbH, Paul-Ehrlich-Str. 51, 60596 Frankfurt am Main, Germany, e-mail: support(at)tomundjenny.com) by means of a clear declaration (e.g. a letter sent by post, a fax or an e-mail) of your decision to withdraw from this contract. To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of 14 days. The customer shall bear the direct costs of returning the goods. You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods. END OF THE CANCELLATION POLICY
Therefore, please avoid damage and contamination of the goods that you want to return to us.
b) Sample cancellation form
(If you want to cancel the contract, please fill out this form and return it by mail or e-mail).
- To Tom&Jenny GmbH, Paul-Ehrlich-Str. 51, 60596 Frankfurt am Main, email@example.com)
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer
- Address of the consumer
- Signature of consumer (only in case of paper communication)
- Date (*) Delete where not applicable.